Privacy Policy

This Privacy Policy outlines how pokiespins, available exclusively at pokiespinz.com, manages your personal information in compliance with Australian privacy law and the highest industry standards. It applies to all players, users, and visitors of our website and casino services. The policy takes effect as of 1 January 2025 and governs the collection, use, and protection of your data during your engagement with pokiespins.

Who We Are

OBSERVE: pokiepins operates under the pokiespinz.com domain. The gaming services are provided pursuant to Antillephone License N.V. (Curacao eGaming, license 8048/JAZ, validated through 2025), with ownership attributed to Speqta Media N.V. and Gophoenix Solutions LTD (pending clarification on primary controller). Our operations are designed for the Australian market and are subject to AU privacy and gambling standards.
EXPAND: Due to the lack of an explicit local office or nominated Data Protection Officer (DPO), support and privacy requests are managed remotely.

Operator: Speqta Media N.V. & Gophoenix Solutions LTD (as per license 8048/JAZ, Antillephone License N.V., Curacao)
Registration Address: Not specified (operations managed internationally for AU clientele)
Primary Contact: [email protected] (for all customer support and privacy inquiries)
Telephone: +44 203-769-3923 (main office; operational status currently unconfirmed)
Website: https://pokiespinz.com

REFLECT: All requests regarding your personal data shall be processed via the provided email, aligning with AU regulatory requirements for data subject communication.

What Personal Data We Collect

OBSERVE: pokiespins collects and processes a range of personal and technical information to provide regulated gaming services through pokiespinz.com.
EXPAND: Data is collected during account registration, website usage, financial transactions, and customer interactions. Automatically collected data complements information provided by users.
REFLECT: The categories of information collected are:

Personal Identification: Full name, date of birth, e-mail address, phone number, postal address, account username
Payment Data: Credit/debit card details, e-wallet information, transaction history, bank details (where applicable by AU standards)
Technical Data: IP address, browser/device type, operating system, geolocation data, access logs
Behavioral Data: Betting and gaming history, website navigation, clickstream data
Communications: Support correspondence, feedback forms, live chat transcripts (available to registered users only)
Cookies and Tracking: Session and persistent cookies, third-party analytics and advertising identifiers (see "Cookies & Tracking Technologies" below)

Collection of certain data is mandated by Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, in addition to operational requirements under Australian law.

Legal Basis for Processing

OBSERVE: All personal information processed by pokiespins on pokiespinz.com must have a valid legal ground, as recognized by the Australian Privacy Act 1988 (Cth), relevant state and territory laws, and international best practices.
EXPAND: Legal bases are determined according to the context and purpose:

User Consent: Where you actively provide consent (e.g., for marketing, cookies, or optional features)
Contractual Necessity: Data required for account setup, account verification, processing deposits/withdrawals, and providing gaming services
Legal Obligations: Compliance with Australian KYC/AML requirements, regulatory reporting, fraud prevention, and responsible gambling controls
Legitimate Interests: Securing our platform, improving services, and conducting analytics, where such interests do not override your fundamental rights and freedoms

REFLECT: Data processing may rely on one or more legal grounds depending on the nature of the activity. Revocation of consent does not affect legality of processing previously performed.

Purpose of Processing

OBSERVE: The data collected under this policy enables the operation, improvement, and compliance of pokiespins (pokiespinz.com) in the AU market.
EXPAND: Each period of processing is justified and limited to specific, legitimate business purposes, all managed in accordance with applicable Australian regulations.
REFLECT: Core purposes include:

Service Delivery: Account creation, authentication, gaming provision, transaction processing
Compliance: Adhering to KYC/AML requirements, responsible gambling policies, lawful age verification, and regulatory reporting
Fraud Detection & Security: Preventing unauthorised access, financial crime, misuse of services, and maintaining safe gaming environment
Customer Support: Responding to enquiries, resolving disputes, user engagement via support channels and registered live chat
Service Improvement: Analytics, system optimization, and refining user experience
Marketing & Communications: Direct marketing (where permitted by AU law and user consent), promotional campaigns, newsletter subscriptions (with opt-out capability)

Disclosure & Sharing

OBSERVE: pokiespins restricts disclosure of your personal data to strictly necessary parties under AU law.
EXPAND: Data may be shared under controlled circumstances for operational, legal, and technical reasons.
REFLECT: Data may be disclosed to:

Payment Processors: Banks, payment gateways, e-wallet providers for fulfilling deposits and withdrawals, in compliance with AU and Curacao licensing obligations
Third-Party Service Providers: Providers of IT, analytics, customer support, and marketing (bound by contractual obligations and confidentiality agreements)
Regulatory Authorities: National and territorial regulators (Curacao and AU war-on-money laundering and gambling commissions) upon valid request or as required by law
Affiliates & Business Partners: Where necessary for joint promotions or referral tracking (only under user consent and privacy guarantees)
Advertising Networks: For promotional targeting, strictly on a consent basis and in accordance with AU privacy and Spam Act 2003 requirements

No personal data is sold or traded. All disclosures are processed in accordance with applicable privacy and data protection laws.

International Transfers

OBSERVE: As pokiespins is licensed and operated via entities registered in Curacao, with technical infrastructure potentially located outside Australia, international data processing may occur.
EXPAND: Data may be stored in or accessed from jurisdictions such as Curacao, EU, or other trusted third-party service locations.
REFLECT:

Transfer Protections: International transfers are protected through:
- Standard Contractual Clauses (SCCs) with third-party processors
- Adherence to relevant international frameworks (e.g., EU GDPR for EU-based users, where applicable)
- Ensuring partners are subject to rigorous security and privacy obligations
AU Compliance: Transfers occur only where necessary for the operation of pokiespinz.com and always in compliance with Australian privacy laws.

Where applicable, users will be notified and may be asked for consent prior to any cross-border transfer outside standard service provision.

Data Retention

OBSERVE: pokiespins maintains strict data retention protocols, respecting AU and Curacao regulatory periods for gaming data.
EXPAND: Retention applies to each category of information depending on legal and operational necessity.
REFLECT:

Personal Data: Retained for the duration of account activity and up to 5 years after account closure (to comply with KYC/AML and regulatory reporting requirements, valid through 2025)
Payment & Transaction Data: Stored for minimum periods required for anti-fraud and accounting obligations (generally up to 5 years)
Cookies & Analytical Data: Retention periods as per browser or user settings, and not exceeding operational necessity (see "Cookies & Tracking Technologies")
Deletion Criteria: Data is anonymised or securely deleted upon request (subject to retention exceptions), account expiration, or purpose fulfilment

If deletion conflicts with legal requirements, minimal necessary data may be retained exclusively for compliance purposes.

Your Rights

OBSERVE: Under the Australian Privacy Act and relevant Casino regulatory frameworks, data subjects have a comprehensive set of rights.
EXPAND: These rights are available to all players and visitors resident or located in Australia.
REFLECT:

Access: Right to request a copy of your personal data held by pokiespins
Correction: Right to request rectification of incomplete or inaccurate data
Erasure: Right to request deletion of your personal data, subject to legal/operational retention obligations
Restriction: Right to request temporary suspension of processing
Objection: Right to object to certain types of processing (e.g., direct marketing)
Portability: Right to receive your data in a commonly used format and request transfer to another provider, as technically feasible
Withdrawal of Consent: Where processing is based on consent (e.g., marketing), you may withdraw at any time

Exercise of these rights is subject to appropriate verification of identity and operational feasibility. All such requests can be directed to [email protected].

Cookies & Tracking Technologies

OBSERVE: pokiespins employs cookies and similar tracking on pokiespinz.com for essential functions and analytics.
EXPAND: Use covers service operation, performance metrics, personalization, security, and lawful marketing.
REFLECT:

Session Cookies: Temporary files essential for navigation and account authentication, deleted after browser session
Persistent Cookies: Used to remember login preferences and optimize user experience; retained per settings (never exceeding 2 years)
Third-Party Cookies: Set by analytics (e.g., Google Analytics), advertising partners, and affiliates to track usage and marketing efficacy (with user consent under AU Spam Act 2003)

Cookies may be managed or disabled at any time via browser settings or, where available, through the internal preferences panel on pokiespinz.com. Disabling cookies may impair certain site functionalities.

Data Security

OBSERVE: Security of player information is a paramount legal and operational obligation for pokiespins.
EXPAND: AU law and Curacao licensing demand the implementation of advanced technical and organizational measures to protect data.
REFLECT:

Technical Measures: TLS/SSL encryption for data in transit, hashed and encrypted storage of payment details, firewalls, and intrusion detection systems
Organizational Protections: Access strictly limited to authorised personnel, regular security audits, ongoing compliance reviews through 2025
Training: Staff trained in privacy protection, gaming security, and responsible gambling
Incident Response: Defined procedures for suspected breach notification and remedy, in line with AU Notifiable Data Breaches (NDB) scheme

While best-practice measures are continuously maintained, no system can guarantee absolute security. Users are also responsible for maintaining the confidentiality of their credentials.

Complaints & Contacts

OBSERVE: pokiespins endeavours to resolve all privacy and data inquiries transparently and swiftly.
EXPAND: All complaints are handled by the designated support team within regulatory timeframes.
REFLECT:

Contact Email: [email protected] (for all privacy requests and complaints)
Live Chat: Accessible to registered users via the pokiespinz.com member area
External Remedies: If dissatisfied with our resolution, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data regulator

Complaints should include sufficient detail to enable prompt investigation. We commit to responding to all valid privacy requests within 30 days, per AU law.

Updates

OBSERVE: This policy undergoes periodic review to ensure continued adherence to evolving legal standards in AU and internationally.
EXPAND: Material changes will be communicated via the pokiespinz.com website or by e-mail notification to registered users.
REFLECT: The most recent revision date is 1 January 2025. Please check this page regularly for updates to privacy practices.