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Terms & Conditions

These Terms govern your relationship with the operator of pokiespins, accessible exclusively at pokiespinz.com. By accessing or using the services, you agree to abide by these Terms from the effective date of 1 January 2025. Please review these provisions carefully, as they outline your rights, obligations, and the legal framework for your use.

Definitions

  • Operator: The licensed entity(ies) responsible for providing and managing the pokiespins gambling website via pokiespinz.com, namely Speqta Media N.V. and Gophoenix Solutions LTD, operating under Curacao eGaming License 8048/JAZ.
  • User: Any individual who accesses, registers, or interacts with the services provided at pokiespinz.com.
  • Player: A User who has completed account registration and engages in real-money or bonus-related gaming activities.
  • Bet: Any monetary stake or wager placed on a game or event provided on pokiespinz.com.
  • Bonus: Promotional offer provided to Players, subject to specific activation and wagering requirements.
  • Wager: Monetary or bonus funds used to place a Bet.
  • Account: User-controlled profile containing registration data, balance, and gaming history.
  • Operator Content: All intellectual property, including software, graphics, text, and branding, made available on pokiespinz.com.

Account Registration

Eligibility and Age Requirements

  • Minimum Age: Registration is strictly limited to individuals aged 18 years or older. Verification of age and identity is mandatory to comply with Australian legal standards.
  • Jurisdictional Compliance: Players must be physically located in a jurisdiction where online gambling with pokiespins (pokiespinz.com) is lawful.

Registration Process

  1. Create an Account via the pokiespinz.com online form, providing truthful and complete information, including a valid email address.
  2. Verify the provided email address through an activation link sent by the Operator.
  3. Submit Know Your Customer (KYC) documents upon request, such as government-issued photo ID, proof of address (utility bill or bank statement), and any additional documentation required by regulatory authorities.

User Obligations

  • Data Accuracy: Players are legally responsible for maintaining accurate, up-to-date personal information. Misrepresentation or omission may result in account suspension or closure.
  • Password Security: Your login credentials must be kept confidential. Any unauthorized use of your account should be immediately reported to [email protected].
  • Single Account Policy: Only one account per individual is permitted. Duplicate accounts may be closed, with winnings voided as per Operators' regulatory obligations.

Betting & Gameplay Rules

Bet Placement

  • Minimum/Maximum Bets: Each game may specify minimum and maximum bet limits. Players are responsible for reviewing game-specific limits before betting.
  • Types of Bets: Allowed wagers include but are not limited to real-money bets, bonus-funded bets, and free spins. Prohibited actions include collusion, use of automated tools, and unlawful betting patterns.

Bet Cancellation and Modification

  • Irreversibility: Once confirmed, bets cannot ordinarily be changed or cancelled. Exceptions may apply in the event of technical failure, as determined at the Operator's discretion.

Conduct in Live Casino & Chat

  1. Prohibited Conduct: Insulting, abusive language, threats, and discrimination in chat rooms or player interactions are strictly forbidden.
  2. Fraud Prevention: Attempts to manipulate games, exploit software bugs, or engage in fraudulent activities will result in immediate suspension, loss of winnings, and notification to relevant authorities.
  3. Responsibility: Players must respect fair gaming principles and comply with both Operator and applicable AU laws at all times.

Bonus Terms

Activation and Wagering Requirements

  1. Eligibility: Bonuses are available exclusively to Players with verified accounts on pokiespinz.com.
  2. Wagering Obligations: Each bonus offer specifies the required number of times the deposit and/or bonus must be wagered prior to withdrawal eligibility, with all wagering calculations completed within the stated timeframe (not exceeding 30 days from activation in 2025).

Prohibited Actions

  • Engaging in risk-free betting or attempting to abuse bonus funds by covering all possible outcomes is strictly prohibited.
  • Playing restricted games with bonus funds, using strategies that violate fair-use policies, or accessing multiple bonuses simultaneously is not permitted.

Policy on Promotional Combinations

  • Players may only participate in one bonus or promotion at any given time, unless explicitly stated otherwise in the bonus terms.
  • Attempting to combine promotions or bonuses without prior written consent from the Operator may result in disqualification from current and future promotions and forfeiture of related winnings.

Regional Compliance Note: Bonus terms have been designed to comply with local AU consumer protection standards and anti-inducement regulations.

Payments & Withdrawals

Methods and Limits

  • Deposits: Accepted via major credit/debit cards, certified e-wallets, and approved cryptocurrencies as available on pokiespinz.com. All deposit processes are encrypted and compliant with AU financial transaction laws. Minimum and maximum deposit limits are displayed in the cashier section.
  • Withdrawals: May be processed through the same methods used for deposit, subject to verification. All withdrawals are subject to KYC requirements and may be delayed pending document review.

Fees & Processing Times

  • Fees: The Operator does not generally charge withdrawal fees; however, third-party payment providers may impose charges outside the Operator's control.
  • Processing Times: Deposits are typically instant. Withdrawals are reviewed and processed within one to three business days, although actual fund arrival may depend on payment method.

Refunds and Bonus Reversals

  • Refunds for erroneous transactions or bets may only be issued in exceptional circumstances, determined solely at the Operator's discretion and in line with AU financial regulations.
  • Bonus funds forfeited or revoked due to non-compliance with bonus terms are not refundable.

Regional Compliance Note: Payment handling and withdrawal procedures comply with AU consumer protection, anti-money laundering (AML), and financial transaction requirements as of 2025.

Limitation of Liability

  1. Operator's Responsibilities: pokiespins, through pokiespinz.com, is committed to maintaining fair, transparent, and accurate gaming outcomes. All games are regularly tested and certified by independent testing authorities where applicable.
  2. Excluded Liabilities:
    • The Operator accepts no liability for losses resulting from technical malfunctions, internet interruptions, third-party attacks, or software failures beyond its reasonable control.
    • No damages exceeding the amount of the wager or bet placed will be compensated for any incident or dispute.
    • The Operator is not responsible for any loss or damage arising from force majeure events, regulatory changes, or third-party service failures.
  3. User Responsibility: Players are solely responsible for the accuracy of information provided and for the outcomes of gameplay based on their actions.

Regional Compliance Note: These limitations conform to mandatory AU consumer and gambling law, ensuring users retain all non-excludable rights under the Australian Consumer Law (ACL).

Intellectual Property Rights

  • All content, software, imagery, graphics, text, and branding available on pokiespinz.com is the exclusive property of the Operator or its licensors.
  • Players and Users are strictly prohibited from copying, reproducing, distributing, transmitting, displaying, or creating derivative works based on Operator Content, except as expressly permitted in writing by the Operator.
  • Unauthorized use of intellectual property may result in civil and/or criminal liability as defined by applicable laws.

Privacy & Data Protection

  • All personal information and data collected by pokiespins (pokiespinz.com) are processed according to the privacy policy, which fully complies with applicable AU and international data protection standards as of 2025.
  • By using the service, Users consent to the collection, storage, and processing of personal data for operational and legal compliance purposes, including KYC, AML, and responsible gambling measures.
  • To review your rights, how data is stored, used, and shared, please consult our Privacy Policy.

Changes to Terms

  • The Operator reserves the right to amend these Terms at any time to reflect changes in law, regulatory guidance, or operational policies.
  • Registered Users will be notified of all significant updates via email to the address provided on registration, and/or via on-site banner notification prior to the update taking effect.
  • If you do not accept the amended Terms, you must discontinue use of pokiespinz.com immediately. Continued use after updates signifies acceptance of all modifications.

Termination & Suspension

  1. Grounds for Account Closure:
    • Breach of these Terms or applicable law, provision of false information, suspected fraud or money laundering, or prohibited betting activity.
    • Repeated violation of chat or conduct rules, manipulation of games, or security risks to the Operator or users.
  2. Procedures:
    • Operator may suspend or block an account temporarily pending investigation, or terminate permanently, subject to AU law and regulatory requirements.
    • Notification will be sent to the email address on file, explaining the grounds and timeframe for closure or suspension.
    • Where legally required, available funds (excluding bonuses or non-withdrawable amounts) will be refunded using the original payment method after completion of necessary verification.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms are governed by the laws of Curacao, as licensor of pokiespinz.com, and Australian consumer law as applicable to Australian residents and Players.
  2. Dispute Resolution:
    • Initial attempts at resolution must be made via Operator's support channels ([email protected]).
    • If the issue remains unresolved within 30 days, disputes may be referred to independent arbitration in Curacao, or to the courts of appropriate jurisdiction, subject to users' statutory rights under AU law.
  3. Mandatory Consumer Rights: Nothing in these Terms excludes or restricts any non-excludable statutory rights applicable under AU law, including Australian Consumer Law (ACL) protection for Players in Australia.

Contact Information

  • Customer Support: [email protected] (primary contact for all account, payment, and dispute issues)
  • Official Website: https://pokiespinz.com
  • Live Chat: Accessible to registered users via the website interface.
  • Phone (Main Office): +44 203-769-3923 (operational status unconfirmed; for urgent issues, contact [email protected])
  • Mailing Address: Not specified. For legal correspondence, please email [email protected] to request current details.
  • Company Details: Speqta Media N.V. & Gophoenix Solutions LTD, operating under Antillephone License N.V., Curacao, License 8048/JAZ (valid through 2025).

Effective Date: 1 January 2025
Operator: Speqta Media N.V. and Gophoenix Solutions LTD, for pokiespins exclusively at pokiespinz.com